Suffolk Highways have come under fire after numerous potholes on Hamilton Road in Newmarket aren’t deep enough to cause wheel damage.
Francesca Fox-Mcconnell said: “I spent £350 on repair car from the potholes on Hamilton Road. I filled in all the required forms, diagrams and the repair bill to Suffolk Highways and they reported that they had sent a crew to check the pothole and they said the pothole was not deep enough to do the damage. They even told me an incorrect claim is a criminal offence.”
Suffolk Highways said: ‘We’ve received numerous reports of potholes on Hamilton Road, some of which have been scheduled for repair. We welcome residents to use our website to report others they feel have not been attended.’
“The way we define a pothole is based upon the HMOP, which is essentially a risk assessment based upon location, road category and severity of the possible defect.”
To report a pothole in Newmarket visit: https://highwaysreporting.suffolk.gov.uk/