Right: The same bouquet advertised on the iflorist Youtube account. Photo source: YouTube.
Hundreds of sons and daughters have turned to social media after their Mother’s Day orders were allegedly botched.
Complaints stretch from smashed vases and wilted flowers to missing deliveries.
The companies facing criticism on Twitter include high street giants such as Waitrose and Marks and Spencer as well as online services such as Moonpig, iflorist and Lincolnshire based company Interflora.
@InterfloraUK simply didn't bother delivering my mothers flowers on Mothers Day! Years of using them. Trust has gone. Never again. Poor Mum
— Amy Zapettis (@amydonaghy82) March 7, 2016
https://twitter.com/anorthernmonkey/status/706765958145318912
Dawn Gwyther from Manchester was one Interflora customer who, after receiving what she felt was a poor quality product, took to social media to complain.
“I ordered flowers from interflora and emailed them twice only to be fobbed off with a £10 e voucher and then a £10 refund,” said Mrs Gwyther. “Once I had shamed them on Twitter with pictures they phoned me to apologise and offered a full refund. I won’t ever be using Interflora again.”
Right: The flowers Dawn ordered from Interflora. Photo source: Interflora
Following the barrage of complaints many companies have issued apologies to their customers.
An Interflora spokesman said:”We in conjunction with our network of florists deliver millions of bouquets a year to the delight of our customers.
“As one of our biggest delivery times of the year, the Mother’s Day weekend has seen some queries regarding orders.
“While it is a small number of the overall volume, we do take each and every enquiry very seriously.
“We have a very dedicated and hard-working customer support team who are working with our customers to put things right, according to our Interflora Promise.
“And we apologise to the customers affected – and will ensure that all queries are resolved as soon as possible.”
The consumer group Which? revealed in a survey last year that as many as one in five customers were left disappointed by their Mother’s Day orders.
Despite that statistic, Which? say half of those with problems failed to complain.
Which? spokesman Alex Neill said: “If you’re a mum whose flowers are late, damaged or don’t live up to expectations you shouldn’t just accept them to save a loved one from disappointment.
“They could be entitled to a partial or full refund under the Consumers Rights Act, so we’d advise you to get in touch with the buyer as soon as possible.”
Purchased the flowers on the left from @MoonpigUK for Mother's Day what arrived is on the right! #misleading ☹ pic.twitter.com/L9LIJHnepE
— Johny C (@Johny_Fluff) March 7, 2016
So disappointed with @InterfloraUK flowers were meant to be delivered yesterday but there was an issue, meant to come today, no show again😟
— Lauren Wilts (@LaurenWil02) March 6, 2016
